If you wish to return one or more item from your order, we offer a 14-day right of withdrawal effective from the day you receive your items. If your parcel has been sent to a parcel shop, the 14 days apply from the day your parcel is ready for collection.
You can send an email to firstname.lastname@example.org. Once you have notified us of this, you have 14-days to send the package back to us together with the invoice and a completed return form.
Merchandise must be returned in its original condition with all tags attached. Items that are returned with signs of being worn or delivered to our returns department outside the14-day window will be sent back to the original address.
You must pay to send the package back yourself, and shipping is your responsibility. We only receive packages that are sent directly to the address.
Make sure your name/order number is in the package and include any paperwork if available. Your refund will be credited directly to your original method of payment. You will receive an email from us confirming that your purchase has been refunded.
Thank you for understanding, please contact us at email@example.com if you have any concerns.
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